Refund and cancellation policy
Effective 21 October 2026
This policy explains when payments to TEAMON Car Rental (operated by TEAMON TRADING) are refunded. It is part of our rental terms.
Booking deposit (RM50)
- Cancel at least 24 hours before your pickup time: the booking deposit is refunded in full.
- Cancel less than 24 hours before your pickup time: the booking deposit is not refunded.
Other payments made before pickup
If you have paid more than the booking deposit (for example the rental, CDW or delivery charge) and you cancel before pickup, the amount above the booking deposit is refunded in full.
If we cancel your booking
If we cannot provide your booking, for example because the car is no longer available or your driving licence cannot be approved, everything you have paid is refunded in full.
Security deposit
- The security deposit is refunded within 3 to 7 working days after the car is returned in good condition, clean and on time.
- Extra charges such as late return, fuel, cleaning, damage or fines are deducted, and the balance is refunded.
CDW
CDW (damage waiver) is non-refundable once the rental has started.
How refunds are paid
Refunds are made by bank transfer to your bank account within 3 to 7 working days.
Contact us
For cancellations and refunds, WhatsApp us at +60 11-2652 9130 or email tradingteamon@gmail.com.